Review Management
Boost your online ratings fast.
Get online reviews, anywhere, anytime and see your business grow.
Enhance your ratings swiftly by effortlessly collecting new reviews from your customers during or after a service through branded emails, on-site, or automated SMS and MMS notifications delivered directly to their mobile devices. Smart deep linking guides them to key platforms such as Google, Yelp, and Facebook for posting. Our service lets you personalize all text messages and emails to maintain your brand’s identity. Gathering customer reviews is crucial for boosting your review count and elevating your ratings, as this not only draws in more prospective customers but also significantly contributes to driving your revenue growth over time.
Review Management Services
To effectively manage your online reputation, it’s essential to keep a vigilant eye on client feedback across major platforms such as Google, Yelp, and Facebook, in addition to prominent consumer sites like Angie’s List. By adopting this proactive approach, you not only stay attuned to client sentiments in real-time but also create opportunities to receive valuable constructive criticism through private channels, which can help identify areas for improvement. This awareness enables you to address and resolve any issues promptly, preventing them from escalating into larger problems that could negatively impact your business’s image and success.
Capture Reviews
Effortlessly gather genuine reviews from your clients during or after their service experience through seamless automated SMS and MMS notifications sent directly to their mobile devices. You will receive new reviews instantly, allowing you to effectively monitor activity from various review sites with comprehensive real-time reporting. We use powerful software that not only helps you manage feedback but also encourages your customers to share their valuable insights on popular platforms such as Yelp and Google, enhancing your online reputation and attracting more potential clients to your business.
Manage Reviews
We monitor your reviews across all major platforms, including Google and Facebook, giving you the ability to track what your clients are saying in real-time. This immediate insight allows you to effectively address any negative feedback through private communication channels, thereby resolving client concerns promptly before they have a chance to escalate. By gathering reviews privately before they become publicly visible, you can skillfully eliminate any potentially damaging reviews posted by malicious individuals, protecting your reputation and ensuring that your business maintains a positive image in the eyes of prospective clients.
Share Feedback
Happy customers have the potential to become your most powerful advocates and promoters. Their positive reviews can be effortlessly displayed on any platform you manage, whether it be your website, blog, or popular social media channels such as Facebook, Twitter, and Google+. It’s essential to encourage delighted clients to share their experiences on significant review sites that matter to you including over 100 review sites, like Yelp and Citysearch, which in turn amplifies the voices of satisfied customers across the vast expanse of the internet, enhancing your brand’s reputation and attracting new clientele.
Take Control of Your Online Presence.
Simplify the process for your customers to easily share their reviews on the platforms that matter most to your business. By actively generating reviews, effectively managing your reputation, and highlighting your social proof credibility, you will enhance your business growth.
Through our review management services we can help your business grow.
Review Generation
Enhance your review generation strategy by effortlessly collecting feedback on Google, Facebook, and over 100 industry-specific review platforms through targeted email and text campaigns, making it simple for your customers to share their experiences.
Review Monitoring
Stay ahead of your reviews by actively monitoring and engaging with feedback across more than 100 review platforms. Keep your team updated and informed with daily email alerts about new reviews.
Review Marketing
Elevate your brand’s reputation with Review Marketing by easily showcasing your reviews through a sleek widget on your website and amplifying them across your social media channels.
Review Reporting
You will receive comprehensive review performance reports that clearly and effectively highlight the significant improvements in your reputation, showcasing the positive changes and growth for everyone within your organization to see and appreciate.
DB+
FAQs on Review Management
Is it possible to remove negative or inappropriate online reviews?
Once a comment or review is posted on a platform, it typically remains there indefinitely. Negative reviews or comments cannot be removed from review sites, particularly on platforms like Yelp, Trip Advisor, and Google, which do not support such actions. Some online reputation management companies may claim they can hide these negative comments, but it is wise to recognize them as opportunists who aim to profit at your expense. While you cannot eliminate these reviews, you can manage them effectively by choosing not to engage, as they often seek attention. Rather than reacting impulsively, respond thoughtfully. Additionally, by capturing the reviews through software you can oversee the publication of negative reviews and address any concerns a customer may raise.
What should I do if negative review shows up?
Whatever you do, resist the urge to react impulsively. Engaging with a negative review or comment in a similar tone will likely exacerbate the situation, making you appear unfavorable even if your stance is justified and could lead to a more significant confrontation with the individual involved. Instead of a knee-jerk reaction, prioritize devising a strategy for resolution. Start by considering whether the criticism is warranted. If it is, take proactive measures to resolve the issue. You can respond to the customer professionally, but be thoughtful as you craft your message. Oftentimes, individuals may retract negative reviews or post follow-up comments that highlight how you effectively managed the concern, offering potential clients an impartial view of your business. Ultimately, the most beneficial approach is to actively seek reviews from satisfied customers, allowing the negative feedback to diminish over time.
What is search engine optimization (SEO)?
Search engine optimization refers to enhancing both the volume and quality of traffic directed to a website via organic search results from search engines. SEO focuses on increasing a website’s chances of being discovered by search engines such as Google or Bing.
Should I hire an attorney to fight negative content?
The legal system often favors websites that publish negative content, as these sites are under no obligation to remove it. Entering into a prolonged and expensive legal battle can take years and may not guarantee a favorable outcome. Rather than focusing on the elimination of harmful content, a more pragmatic strategy is to concentrate on enhancing your business or personal brand, which can help you surpass negative content in search rankings. In fact, many attorneys opt for reputation management services instead of pursuing action against the websites that host damaging content.
How long does it take for a negative review to fall of search results?
It typically takes approximately six months for a negative review to diminish from the first page of a company’s search results, which can be quite challenging for business owners. Search engines such as Google frequently update their algorithms, and there is no universal solution that applies to every situation. The most effective approach involves dedicating time and resources to collect positive reviews and create valuable content across various relevant platforms while also ensuring an active presence on social media channels. The expenses associated with managing your reputation and online reviews can vary significantly from one business to another. However, most business owners come to realize that investing in reputation management is a far more prudent choice than contemplating the drastic measure of shutting down their business entirely.
Increase your online reputation.
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